Billing

Residential accounts are read and billed every two months. Commercial accounts are read on a monthly basis.

If paying by mail or using our after-hours drop box, please include your bill payment stub from the top of your statement when paying. This ensures that your payment is applied promptly and expedites the application of your payment to your account.

Delinquent Accounts

Bills become past due 18 calendar days beyond the bill date. Delinquent notices are mailed 14 calendar days after that date. There are 7 calendar days in which to make payment once a delinquent notice is sent out. If payment is not received, a final notice is sent one working day after the due date specified on the delinquent notice.

Final Notices

The final notice allows five working days to make payment. Your water service will be disconnected if you fail to pay within these last five days. We highly suggest that if you have not contacted us by the time you receive your Final Notice that you do so immediately. We do not make exceptions to disconnections for non-payment unless you have made payment arrangements with customer service. We will work with you if you have extenuating circumstances, but we cannot help you if you do not contact us.

Disconnection

Should your water be disconnected for non-payment, the past due portion of your account along with a reconnect charge, must be paid before water service can be restored. 

Collections

In the event that your closed account has been turned over to a collection agency, you will be subject to fees imposed by the agency. We encourage you to make payment arrangements with us directly before your account becomes delinquent.

Pay Arrangements

If you find yourself unable to pay your bill by the due date because of special circumstances, call the PUD office immediately to make arrangements. In this way you can avoid delinquent and final notices, and a possible disconnection due to non-payment.

Collection Charges

Listed below are the District’s specific fees assessed for collection related services:


 

  • Reconnection for Non-Payment:
    Monday-Friday 8 a.m.-3 p.m.
    (Except Holidays)
    $50 

  • Reconnection/Turn on (After Hours):
    Weekdays after 3 p.m. and Saturdays
    $160

  • Reconnection/Turn on (After Hours):
    Sundays and Holidays
    $190

  • Returned Check or Electronic Fund Transfer rejection due to Non-sufficient Funds or Closed Account
    $25