Residential accounts are read and billed every two months. Commercial accounts are read monthly.

If paying by mail, please include your bill payment stub from the top of your statement when paying. This ensures that your payment is applied promptly and expedites the application of your payment to your account.

Delinquent Accounts

Bills become past due 18 calendar days beyond the bill date. Delinquent notices are mailed 14 calendar days after that date. There are 7 calendar days in which to make payment once a delinquent notice is sent out. A final notice is sent one working day after the due date specified on the delinquent notice if payment is not received.

Final Notices

The final notice allows five (5) working days to make payment. Your water service will be disconnected if you fail to pay within these last five days. We highly suggest that if you have not contacted us by the time you receive your Final Notice that you do so immediately. We do not make exceptions to disconnections for non-payment unless you have made payment arrangements with customer service. We will work with you if you have extenuating circumstances, but we cannot help you if you do not contact us.


Should your water be disconnected for non-payment, the past due portion of your account, along with a reconnect charge, must be paid before water service can be restored. 


If your closed account has been turned over to a collection agency, you will be subject to fees imposed by the agency. We encourage you to make payment arrangements with us directly before your account becomes delinquent.

Pay Arrangements

If you find yourself unable to pay your bill by the due date because of special circumstances, call the PUD office immediately to make arrangements. In this way, you can avoid delinquent and final notices and a possible disconnection due to non-payment.

Collection Charges

Listed below are the District’s specific fees assessed for collection-related services:


  • Reconnection for Non-Payment 
    Monday-Friday 8 a.m.-4 p.m.
    (Except Holidays)

  • Reconnection/Turn on (After Hours)
    After 4 p.m., Weekends and Holidays


  • Returned Check or Electronic Fund Transfer rejection due to Non-sufficient Funds or Closed Account