Billing

If paying by mail, please include your bill payment stub from the top of your statement when paying. This ensures that your payment is applied promptly and expedites the application of your payment to your account.

Delinquent Accounts

Bills become past due 18 calendar days beyond the bill date. Delinquent notices are mailed 14 calendar days after that date. There are 7 calendar days to make payment once a late notice is sent out. If payment is not received, a final notice is sent 1 working day after the due date specified on the delinquent notice.

Final Notices

The final notice allows 5 working days to make payment. Your water service will be disconnected if you fail to pay within these last five days. We highly suggest that if you have not contacted us by the time you receive your Final Notice that you do so immediately. We do not make exceptions to disconnections for non-payment unless you have made payment arrangements with customer service. We will work with you if you have extenuating circumstances, but we cannot help if you do not contact us.

Disconnection

Should your water be disconnected for non-payment, the past due portion of your account and a reconnect charge must be paid before water service can be restored. 

Collections

If your closed account has been turned over to a collection agency, you will be subject to fees imposed by the agency. We encourage you to make payment arrangements with us directly before your account becomes delinquent.

Pay Arrangements

If you cannot pay your bill by the due date because of exceptional circumstances, call the PUD office immediately to make arrangements. This way, you can avoid delinquent and final notices and a possible disconnection due to non-payment.