Service

When you apply for water service with Skagit PUD, you agree to comply with our water policies governing service. Under the policies, you have both rights and responsibilities. In return, we will do our best to provide you with courteous, prompt, and reliable service.

Applying For Service

There is a $25 service charge and a $225 deposit for each new residential account. Deposits may be higher for businesses according to estimated usage for that account. If you are an established customer with a good credit history, no deposit is required. New customers will need to establish credit in one of three ways:

  1. Deposit — Applied to your account after two years of satisfactory payment history.

  2. Letter of credit from another utility company stating at least one year of satisfactory payment history.

  3. Credit Score — Experian/Fair Isaac Risk Model credit score of 670 or higher.

Discontinuing Service

Closing your water service can be done by phone. Requests received before noon can often be fulfilled the same day. We encourage you to call ahead and provide your forwarding address and phone number when discontinuing service. Current account information will ensure prompt delivery of your closing statement.

Occasionally the new customer neglects to apply for the utility if it is already on and available. It is important to close the service in your name so that you will no longer be responsible for the utility. Your water meter will be turned off on the scheduled close date on your order. It is important that you turn off your water heater, fire suppression system, sprinkler systems, ice makers, or any connection to water that may affect any equipment's workability when the water is shut off.

Once your service is closed, you will receive a closing bill within two weeks.

Frequently Asked Questions

1. What is the “Basic Charge” that appears on my bill?

All customers receiving water service are charged a basic charge designed to recover the fixed costs of having the system in place and maintained to provide reliable service. Also included are costs to administer your account. The costs are spread across the customer base in the form of a meter charge or basic charge on each bill.

2. How late is our office open?

Our office hours are 8 a.m. to 5 p.m. Monday through Friday.

3. How do I pay my bill?

Skagit PUD offers several convenient ways to pay your bill:

  • Make a payment online using the Customer Account Portal. You can make a one-time payment or register and have 24/7 access to your account information. We accept VISA, MasterCard, Discover, or eCheck.
  • Sign up for AutoPay for a secure, easy, and convenient way to pay your bill. Tell us that you want to pay your bill automatically, and we debit an account of your choice for the amount owed on your Skagit PUD bill.
  • Mail your payment in the self-addressed envelope sent with your bill.
  • Make your payment in person inside the PUD office or at our drive-up window.
  • Make your payment using a debit/credit card or eCheck. Call our customer service line at (360) 424-7104, and the automated telephone system will prompt you for payment information. Available 24/7. 

4. What if I can't pay my bill on time?

If you cannot pay your bill by the due date because of special circumstances, contact customer service, (360) 424-7104 immediately to make arrangements. In this way, you may be able to avoid delinquent and final notices and a possible disconnection due to non-payment.