Letter from the General Manager

Posted Thursday, March 12, 2020

Since 1936, Skagit PUD has committed to providing safe and reliable utility services to meet the current and future needs of Skagit County residents. As the largest water purveyor in Skagit County, we have a responsibility to serve our customers, but also to manage the water resources that have been placed in our trust. We strive to be a responsible steward of those resources by being a customer-focused, forward-looking, and fiscally responsible utility.

The PUD recently went through a strategic planning process. We received a tremendous amount of valuable input from a broad range of people that helped determine plan objectives. Our local partners and employees were surveyed for their insights and a Strategic Planning Committee comprised of staff from all of our departments was created to help direct and guide the process.

Skagit PUD’s 5-year Strategic Plan establishes our strategic objectives in three main areas:

1. Customer-Focused Services (Water, Telecom, Sewer)

2. Communication with the Public and Partners.

3. Internal Operations, Communication, and Organizational Development.

The focus of the Strategic Plan is on the short-term horizon to help guide decisions that will define our organization going forward. The challenges that we face in Skagit County are similar to many of the challenges facing Washington State and the nation. Water system planning, aging infrastructure, increasing rates, strong communications, and hiring and retaining a high quality workforce are many of the complex issues we will address during this planning horizon.

It is critical for our organization to have a clear vision of where we want to be and a commitment on how we intend to get there. The completion of this Strategic Plan is the first step in outlining our commitments, and developing an implementation plan to achieve our strategic objectives.

Our team is excited about the challenges and opportunities that will result from the Strategic Plan, and we are eager to realize the continuous quality improvements coming to Skagit PUD.