PUD Offers Assistance as Shut-off Moratorium for Nonpayment Ends Sept. 30

Posted Monday, August 30, 2021

In April 2020, Gov. Jay Inslee issued a proclamation banning energy, water, and telecommunication companies from (1) disconnecting residential customers due to nonpayment, (2) refusing to reconnect residential customers who were disconnected for nonpayment, and (3) charging late fees or reconnection fees. The statewide moratorium is currently set to expire on September 30, 2021.

We know these are challenging times for some of our customers, and Skagit Public Utility District wants to continue supporting those that need help. As a critical service provider, we are offering our customers the option of enrolling in a payment plan for past-due accounts. Offering payment plans is in addition to other steps the PUD has taken to help customers during the pandemic, including:

  • Paused disconnections for nonpayment.
  • Waived penalties and interest fees totaling more than $142,104.
  • Provided customer assistance funds to eligible customers.
  • Established a Customer Assistance Program to assist families in need with their utility bills.

It is essential for all customers impacted by COVID-19 who are having difficulty paying their utility bills to contact us and enroll in a payment plan. Customers need to contact us before the moratorium’s expiration, as the PUD plans on resuming disconnections of accounts that are past due and charging penalties and interest beginning October 1, 2021.

“This moratorium has provided hundreds of thousands of Washington families much-needed peace of mind during the pandemic, and now utility companies are eager and ready to help their customers make a plan that keeps their services on,” Inslee said. “I urge people to make that call as soon as they can. That call can give a family one less thing to worry about as fall and winter approaches.”

Please be sure to check out information and a list of COVID-19 utility assistance programs on our website or call customer service at (360) 424-7104.

Customers may also help families struggling to pay their water bills through the PUD’s Customer Assistance Program. Donations provide relief to qualifying families in need with a one-time credit to their water bill. Customers can donate using an online form, using the CAP donation line included on their bill, or sending a check payable to: Skagit PUD “CAP,” 1415 Freeway Drive, Mount Vernon, WA 98273.